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Services - Product Support
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Product support, configuration to meet Client's needs and expert
advice is available as part of Claremont Control's flexible
consultancy support service that can be tailored to meet individual
business's requirements.
Software support is increasingly recognised by users as an essential part of their system rather than as an afterthought or add-on. Like many products of an intangible nature, support may seem to be an unnecessary extra - but when required the need is urgent and it's very comforting to know it is there. Support ensures that the capabilities of a system are understood and maximised as quickly and efficiently as possible. Claremont Controls provides full support for its range of Hornet software products. Not only are answers to questions provided quickly but advice and assistance are also given to ensure a rapid and thorough understanding of the system. Wide experience in the application of the systems has been gained by the Support team as the result of the widespread use of Hornet systems in many industries around the world. This experience compliments the in-depth knowledge of the systems which clients expect from the company as authors of the software systems.
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Customer Care |
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Our technical staff make regular visits to all our Clients to
ensure that we do our best to understand their needs and ensure the
benefits of using Hornet are maximised. These visits are central to
"Working together" approach.
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Help Desk |
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Our technical support Help Desk is available for immediate
telephone support throughout normal office hours. Alternatively fax
or e-mail may be used.
Phone: +44 (0) 1670 819000
Support outside these hours can also be arranged. The Help Desk is there to ensure users can resolve their queries immediately. All staff are highly skilled in the use and application of Hornet, so you can be confident that you are dealing with people who really know their products.
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News |
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Look at the What's New pages to find news of New Product
releases and updates
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